Customer Service Coordinator
Majid Al Futtaim
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Provide courteous, professional assistance to mall visitors at the Customer Service Information Desk.
- Maintain detailed knowledge of mall facilities, stores, amenities, and ongoing promotions to assist customers effectively.
- Support daily desk operations in line with Majid Al Futtaim s Customer Service guidelines.
- Manage and resolve customer concerns promptly and politely, ensuring high satisfaction levels.
- Coordinate the execution of the Gift Card program and ensure all payment handling complies with company procedures.
- Work closely with supervisors and team leaders to ensure smooth desk functionality and customer experience.
- Handle inbound inquiries by phone or in person, providing clear information and guidance.
- Contribute to delivering a memorable and effortless customer journey across all touchpoints.
Skills Set
- Frontline Customer Service
- Complaint Resolution and Communication
- Mall and Retail Operations
- Gift Card Program Handling
- Guest Engagement and Satisfaction
- Team Coordination and Service Excellence
Why Join Us
- Be part of one of the region s most recognized retail and lifestyle brands.
- Deliver world-class service experiences that enhance brand loyalty.
- Work in a dynamic, customer-centric environment that encourages growth and teamwork.
- Enjoy a supportive workplace culture committed to development and inclusivity.
Desired Candidate Profile
High school diploma or equivalent; diploma or certification in hospitality or customer service is an advantage.
Minimum 2 years of experience in customer service within luxury retail, shopping malls, or five-star hospitality environments in the GCC.
Strong communication, interpersonal, and problem-solving skills.
Excellent grooming, professionalism, and attention to detail.
Ability to remain calm and courteous under pressure.
Multilingual abilities (especially Arabic and English) preferred.
Company Industry
Department / Functional Area
Keywords
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Majid Al Futtaim
Majid Al Futtaim Properties, part of the Majid Al Futtaim Group, is a leading developer and operator of shopping malls, hotels, and mixed-use communities across the Middle East, Africa, and Asia. Known for iconic destinations such as Mall of the Emirates and City Centre malls, the company combines innovation, design excellence, and service quality to create inspiring environments that bring people together and elevate everyday experiences.