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Customer Service Coordinator

NOV

Posted on November 18, 2019

2 - 3 years Dubai - United Arab Emirates

Secondary School. Any Nationality

Opening 01

Job Description

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Job Summary:
Individual is responsible for all aspects of customer service from information inquiries, quotation process, product ordering, product shipment and performing a supervisory role when the Customer Service Manager is out of the office.
Main Responsibilities:
• Telephone Sales
• Coordination and process of quotation information
• All aspects of customer support
• Order coordination with - outside sales, service, manufacturing, QC, scheduling and shipping Coordination of shipping.
• Follow up regarding order process, order shipping, order invoicing and customer satisfaction.
• Assist Customer Service Manager as required and assume duties in absence of Customer Service Manager.
• Other duties as assigned.
Qualifications:
• High school diploma or equivalent; college degree is a plus.
• Two to three years' experience in customer service or equivalent job and product related experience in customer service.
• Computer literacy: Microsoft Office, Spreadsheets and Database software.
• Ability to read site plan drawings and provide a bill of material take-offs would be beneficial.
• High school math level and comprehension skills.
• Ability to communicate verbally or in written form effectively with customers and co-workers.
• Good organizational and follow-up skills.
• Outgoing and pleasant personality when dealing with customers either via the telephone or in person.


Oil & Gas / Petroleum

Helpdesk / Customer Service / Telecalling

Keywords

Customer Service Coordinator

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NOV


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