Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industrys developments and apply best practices to areas of improvement.
Explore business opportunities and faster resolution time with appropriate close looping.
Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
Well versed in MS Office.
Minimum one year experience in the same field.
Good communication skills.