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Customer Service Executive


Posted on September 16, 2019

4 - 6 years AED 4,500 - 5,000 ($1,215 - $1,350) Abu Dhabi, Dubai - United Arab Emirates

Secondary School, Diploma, Any Graduation. Any Nationality

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Job Description

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Customer service representative will act as a liaison to provide information to clients and to resolve any problems, queries or complaints that our customers might face. The job holder will be the first point of contact between the company and it’s clients.
The jobholder must be patient, empathetic, and efficiently communicative. She must be able to work under pressure and be good at building customer confidence. The jobholder must be able to put herself in the customers’ shoes and aim to resolve customer’s complaints efficiently and expeditiously. Customer feedback is priceless, and the jobholder has to gather that for the company. She must be able to multi-task and coordinate between internal departments to ensure client satisfaction.

Key Job Functions
• Manage large amounts of incoming calls and e-mails and communicate effectively with clients and internal departments
• Identify and assess customers’ needs to achieve client satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Prepare quotes pertaining to new customer queries and demands
• Prepare contracts and ensure on-time renewal of client contracts
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers and ensure their satisfaction

Facilities Management

Helpdesk / Customer Service / Telecalling


Customer Service Customer Care Customer Support Technical Support Customer Care Executive Client Relationship Database Client Servicing

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We are a Swedish facility management company operating in the UAE for the past 30 years. Supported by a professional crew of over 2700 personnel deployed across the UAE, we pride in ourselves being recognized as the only true FACILITY MANAGEMENT COMPANY.

The company has a tiered management struct ure with the senior management team playing an active role in the day to day affairs of the business, tracking of service quality, customer care and providing value for money for the contracts undertaken.

Each of our local offices is headed up by an Operations Head who is responsible for the successful provision of all Facility Management Services within their area and for their team of Area Supervisors. The Area Supervisors each have their own individual portfolio of not more than 20 sites thus enabling them to manage;

 the day to day delivery of the service,
 ensuring full staffing and resources,
 performing on site quality inspections and
 Fulfilling the role of customer liaison and point of contact at the site level.

Mobile and fully contactable, the Area Supervisors are ‘out in the field’, visiting the staff on site, providing supervision, training and support and ensuring the service is delivered to the clients fullest satisfaction.

We have been always recognized for:

 No Overcrowding of employees at site to increase billing.
 Optimized, Supervisor to Cleaner ratio giving the best output on the site 1:16
 Dedicated Team Head for a cluster of 20 supervisors
 Only high quality branded cleaning consumables used at sites.
 Fixed annual contract suppliers ensuring no shortage at sites.
 Stand-by delivery team in case of shortfall with multiple stores.
 Our CLIENT RETENTION rate stands at an enviable 97.9%.
 Over 37% of the work force has grown with the company and has been around for over 20 years.
 Performance Incentive at all levels to ensure the best output on site.
 Ready Back Up team in case of absence.
 Timely payment of Salaries to ensure morale of team is kept high.
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