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Customer Service Executive


Posted on November 15, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Customer Service Executive Job Vacancy We are looking for experienced and talented Customer Service Executive for Dubai. Category Customer Service jobs
Key Responsibilities
• Manage cases in line with the key directive of Assist First, Verify Later
• Demonstrate a can do and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided.
• Demonstrate an understanding of all key clients Operations and Billings Procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Manage cases with a view to moving them forward in the best interests of the member and client.
• Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• Ensure inbound requests are handled in timely efficient manner.
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover.
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols.
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
• Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary.
• Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members.
• Positively promote International SOS to other organizations.
• Carry out any other reasonable duties as requested by the manager.
• Work as part of a 24/7 shift pattern.

Helpdesk / Customer Service / Telecalling


Customer Service Executive

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