Customer Service Executive Aquarius Worldwide FZE

Employer Active

Posted 1 hrs ago

Experience

2 - 5 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Benefits

Transportation

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries and resolving issues in a timely manner, ensuring a seamless experience.
  • Utilize customer relationship management (CRM) software to track interactions, manage inquiries, and maintain accurate customer records for personalized service.
  • Proactively identify customer needs and provide tailored recommendations, enhancing customer satisfaction and promoting loyalty to the brand.
  • Collaborate with cross-functional teams, including sales and technical support, to escalate issues and ensure efficient resolution of complex problems.

Desired Candidate Profile

  • Bachelor’s degree in Business Administration, Communications, or a related field to ensure a strong foundation in customer relations.
  • At least 2 years of proven experience in a customer service role, preferably within the industry to bring relevant insights and skills.
  • Certification in customer service management or a related field to demonstrate commitment to professional development and excellence.
  • Experience in a fast-paced environment, showcasing the ability to multitask and adapt to changing situations efficiently.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Client Services Executive
  • Customer Support Specialist
  • Customer Relations
  • Customer Care Representative
  • Problem Solving
  • Multitasking
  • Product Knowledge
  • Empathy

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Aquarius Worldwide FZE

Staffing & recruitment consultancy based in UAE & 24 more countries worldwide. Works with multi national conglomerates in Middle east & Africa since 2012.

Jerrish - NA

FZE, F 11 , RAK Free trade zone, P.O. Box 16052, RAK AL KHAWARIZMI bldg. 6 floor room 607, Ras Al Khaimah, United Arab Emirates (UAE)