Customer Service Executive

Client of Sensate Talent

What You ll Do

Client Support & Communication

• Serve as the first point of contact for customer inquiries via phone, email, and online channels.

• Provide accurate information regarding products, collections, store locations, and services.

• Handle after-sales support, including exchanges, returns, and repairs, ensuring a seamless experience.

• Follow up with customers to ensure satisfaction and timely resolution of concerns.

• Maintain a professional, empathetic, and brand-aligned tone in all communications.

Relationship Management & CRM

• Update and maintain client records in the CRM system to ensure accuracy and traceability.

• Identify opportunities to enhance client relationships through proactive communication.

• Support store teams and CRM initiatives by sharing customer insights and feedback.

• Collaborate with internal departments to ensure smooth coordination between customer service, retail, and logistics.

Operational & Service Excellence

• Ensure all processes and interactions comply with company service standards and policies.

• Monitor service KPIs and contribute to achieving customer satisfaction and loyalty targets.

• Assist in developing and improving service workflows to enhance efficiency and client experience.

• Participate in product and service training to stay updated on new collections and policies.

What We re Looking For

• Bachelor s degree or diploma in Business, Communications, or a related field.

• 1 2 years of experience in customer service, retail, or hospitality (luxury fashion experience preferred).

• Excellent communication and interpersonal skills with a client-centric attitude.

• Fluent in English; additional languages are an advantage.

• Strong organizational and problem-solving skills with attention to detail.

• Proficient in Microsoft Office; experience with CRM or ERP systems is a plus.