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Customer Service Executive

Confidential Company

Posted on January 14, 2020

4 - 9 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Medical Insurance, paid leave, air ticket

Easy Apply

Opening 01

Job Description

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• Prepare Quotation based on established procedures and standards of the company.
• Receive orders via phone, e-mail, and fax, and enter orders into the system.
• Organize, input and update relevant data about the customer in the database
• Ensure adherence to customer requirements and organizational standard operating procedures at all times, including, but not limited to, communication, processing of paperwork, billing
• Ensure customer issues are dealt with in an effective manner, involving the concerned sales person or operations manager when necessary
• File data and perform other routine clerical tasks as needed
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Maintain a current and accurate procedures manual that details the processing requirements for each account.
• Builds and maintains customer relationships in a professional manner
• Ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.


Shipping / Freight

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Candidate with 4 years of UAE experience in customer service in Logistics industry can apply,

Keywords

Customer Service Operations

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