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Customer Service Executive


Posted on February 12, 2019

1 - 4 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Dear Candidate,

Greetings from Emitech Group!

We would like to Invite you for the in-person interview for the position of Customer Service Executive for our ecommerce Line of Business - Shopinc.com.

1) Date of Interview: 13 Feb 2019

2) Timing: 11 am to 1 pm

3) Location: 301, Garhoud Star Buliding, Al Garhoud, Dubai
(2 mins walking from GGICO metro station)

4) Website: https://shopinc.com/

5) Joining : Immediate

6) Job Description:

• Interactions Monitoring (remote or side-by-side) for calls, Emails, chats, social media
• Handles chat support using IntelliTicks application
• Reply to emails, text messages and calls from customer inquiries
• Calls customer to confirm, verify and finalize the order
• Calls customer to inform about any existing promotion
• Send emails, SMS, whatsapp messages to customers
• Ensure adherence to Quality SLAs and meeting targets and deadlines
• Preparation of call monitoring data & related internal reports
• Prepare daily and weekly MIS reports.

Thanks & Regards,
HR Team
Emitech Group

Internet / E-commerce / Dotcom

Helpdesk / Customer Service / Telecalling


Customer Service Customer Support Telecalling Customer Care Customer Relationship Customer Care Executive

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