CUSTOMER SERVICE EXECUTIVE RSA Global DWC-LLC Posted on January 15, 2020 2 - 5 years AED 4,000 - 5,500 ($1,080 - $1,485) Dubai - United Arab Emirates Any Graduation. Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB The primary objective is to manage Inbound / Outbound Shipments / Inventory / Customer Relationship and Account Management. KEY RESPONSIBILITIES: Responsible for Key customers end to end requirements SAP Postings to be done (GI, GRR, Transfers, Blocking, Inventory reports) Responsible to receive all the inbound documents along with MSDS from the shipper/customer, once intimated Responsible to review the documents and MSDS and forward the same to the operations team and to the customer Preparing the Excel (Invoice / Delivery Advise / TOO (If Required) Documentation for Outbound process Arranging Docs for COO / Legalization etc Opening the Job card and forwarding to documentation team to proceed at their end for customs clearance Coordinating fully for documents from and to the customer step by step as per the requirement Ensuring the inbound shipment to be received as requested and planned by the customer Arranging the gate pass ,if required, for the drivers to enter and deliver the material Coordinating on any value added service or over time, if required, for the shipment and posting the same to the accounts Dep't Sending the GRN along with the images and discrepancy report, if any, to the customer Responsible to create the SO in the WMS and informing the concerned operations team Coordinating fully for documents from and to the customer Keep the customer posted on each update Advising the operations team a day in advance for picking up the material and keep it ready to load on delivery date Responsible to get the vehicle/container number with driver details from the shipper and keep the ops team informed Arranging the exit for the vehicles by providing Gate pass or PRO for customs process Responsible to send the DN and images to the shipper once the cargo is loaded and released from RSA or RSA TALKE facility Co-coordinating with freight forwarders / shipping line / transporters etc for a smooth operation To ensure inventory accuracy by coordinating the inventory system to system information To ensure accuracy of physical inventory order sequence as per the process Work with supervisor to effectively resolve inventory or order discrepancies To ensure that goods are received and shipped in the most timely and efficient manner according to documented processes Providing the customers inventory stock and transaction list as and when requested by working on with Inventory team Arranging the shipment by confirming the schedule for the requested inbound/outbound with the warehouse teams for hassle free operations Keeping the customer posted on every update on the shipment Updating via mails and on phone for any urgent or important communication Acknowledging the customer's every mail within minutes Prioritizing the customer request of urgent shipments on the basis of actual need and as per the process Meeting the clients to review the services and process flow for betterment and mutual benefit Company Industry Logistics / Transportation / Warehousing / Courier Department/Functional Area Logistics / Supply Chain Desired Candidate Profile Job Specific Knowledge, Skills & Abilities: Good command of spoken and written English Working knowledge of WMS software (Exceed & SAP preferred) Ability to cope with pressure Able to express oneself clearly Team oriented Integrity Qualification & Experience: Qualification: Graduate in any discipline Experience: 4 – 5 Years Background: Experience in Customer Service preferred with SAP knowledge in MM Module and customs documentation for clearance Driving License: Preferred Keywords SAP WMS Customer Service Executive Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. 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If you suspect any fraud or malpractice, email us at email@example.com People Looking for Customer Service Executive Jobs also searched Dubai UAE All Jobs Customer Service Executive Jobs in Dubai Customer Care Executive Jobs in Dubai Customer Support Executive Jobs in Dubai Logistics Jobs in Dubai Inbound Jobs in Dubai Operations Jobs in Dubai Customer Service Jobs in Dubai Customer Service Executive Jobs in UAE Customer Care Executive Jobs in UAE Customer Support Executive Jobs in UAE Logistics Jobs in UAE Inbound Jobs in UAE Operations Jobs in UAE Customer Service Jobs in UAE Customer Service Executive Jobs Customer Care Executive Jobs Customer Support Executive Jobs Logistics Jobs Inbound Jobs Operations Jobs Customer Service Jobs RSA Global DWC-LLC Who we are... RSA Global is a digital freight forwarding and supply chain solutions company headquartered out of the UAE. Its focus is to provide the emerging markets of the Middle East, Africa and India with seamless access to the world, while being sustainable in its approach. The key of RSA Glob al’s success is the combination of cutting-edge front-end technology and a deep operational expertise adding true value to its customers’ businesses. With 550 people working in over 25 facilities across the UAE, Kenya, India and China, RSA has the right set-up in place to deliver the world’s products to the consumers in its targeted emerging markets at the click of a button. RSA Global caters to a wide customer base from different key industries including eCommerce, F&B, Petrochemicals and Chemicals, Automotive, FMCG and Oil & Gas industry. We put our customer in the center of everything we do and focus on Solving their Challenges for a Better Tomorrow. 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