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CUSTOMER SERVICE EXECUTIVE

RSA Global DWC-LLC

Posted on January 15, 2020

2 - 5 years AED 4,000 - 5,500 ($1,080 - $1,485) Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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The primary objective is to manage Inbound / Outbound Shipments / Inventory / Customer Relationship and Account Management.


KEY RESPONSIBILITIES:
Responsible for Key customers end to end requirements
SAP Postings to be done (GI, GRR, Transfers, Blocking, Inventory reports)
Responsible to receive all the inbound documents along with MSDS from the shipper/customer, once intimated
Responsible to review the documents and MSDS and forward the same to the operations team and to the customer

Preparing the Excel (Invoice / Delivery Advise / TOO (If Required) Documentation for Outbound process
Arranging Docs for COO / Legalization etc
Opening the Job card and forwarding to documentation team to proceed at their end for customs clearance
Coordinating fully for documents from and to the customer step by step as per the requirement
Ensuring the inbound shipment to be received as requested and planned by the customer
Arranging the gate pass ,if required, for the drivers to enter and deliver the material
Coordinating on any value added service or over time, if required, for the shipment and posting the same to the accounts Dep't
Sending the GRN along with the images and discrepancy report, if any, to the customer
Responsible to create the SO in the WMS and informing the concerned operations team
Coordinating fully for documents from and to the customer
Keep the customer posted on each update
Advising the operations team a day in advance for picking up the material and keep it ready to load on delivery date
Responsible to get the vehicle/container number with driver details from the shipper and keep the ops team informed
Arranging the exit for the vehicles by providing Gate pass or PRO for customs process
Responsible to send the DN and images to the shipper once the cargo is loaded and released from RSA or RSA TALKE facility
Co-coordinating with freight forwarders / shipping line / transporters etc for a smooth operation
To ensure inventory accuracy by coordinating the inventory system to system information
To ensure accuracy of physical inventory order sequence as per the process
Work with supervisor to effectively resolve inventory or order discrepancies
To ensure that goods are received and shipped in the most timely and efficient manner according to documented processes
Providing the customers inventory stock and transaction list as and when requested by working on with Inventory team
Arranging the shipment by confirming the schedule for the requested inbound/outbound with the warehouse teams for hassle free operations
Keeping the customer posted on every update on the shipment
Updating via mails and on phone for any urgent or important communication
Acknowledging the customer's every mail within minutes
Prioritizing the customer request of urgent shipments on the basis of actual need and as per the process
Meeting the clients to review the services and process flow for betterment and mutual benefit


Logistics / Supply Chain

Desired Candidate Profile

Job Specific Knowledge, Skills & Abilities:
Good command of spoken and written English
Working knowledge of WMS software (Exceed & SAP preferred)
Ability to cope with pressure
Able to express oneself clearly
Team oriented
Integrity

Qualification & Experience:
Qualification: Graduate in any discipline
Experience: 4 – 5 Years
Background: Experience in Customer Service preferred with SAP knowledge in MM Module and customs documentation for clearance
Driving License: Preferred

Keywords

SAP WMS Customer Service Executive

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RSA Global DWC-LLC

Who we are...
RSA Global is a digital freight forwarding and supply chain solutions company headquartered out of the UAE. Its focus is to provide the emerging markets of the Middle East, Africa and India with seamless access to the world, while being sustainable in its approach. The key of RSA Glob al’s success is the combination of cutting-edge front-end technology and a deep operational expertise adding true value to its customers’ businesses.

With 550 people working in over 25 facilities across the UAE, Kenya, India and China, RSA has the right set-up in place to deliver the world’s products to the consumers in its targeted emerging markets at the click of a button.

RSA Global caters to a wide customer base from different key industries including eCommerce, F&B, Petrochemicals and Chemicals, Automotive, FMCG and Oil & Gas industry. We put our customer in the center of everything we do and focus on Solving their Challenges for a Better Tomorrow.
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