Customer Service Executive SEVEN SEAS SHIPCHANDLERS LLC

Employer Active

Posted 14 min ago

Experience

0 - 3 Years

Monthly Salary

AED 3,000 - 4,000 ($811 - $1,081)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

XYZ

  • Act as the primary point of contact for customers, addressing inquiries and resolving issues in a timely manner, ensuring a seamless experience.
  • Utilize customer relationship management (CRM) software to track interactions, manage inquiries, and maintain accurate customer records for personalized service.
  • Proactively identify customer needs and provide tailored recommendations, enhancing customer satisfaction and promoting loyalty to the brand.
  • Collaborate with cross-functional teams, including sales and technical support, to escalate issues and ensure efficient resolution of complex problems.
  • Conduct follow-up communications to gauge customer satisfaction and seek feedback, using insights to improve service quality and processes.
  • Assist in the development of customer service policies and procedures, contributing ideas to improve overall service delivery.
  • Train and mentor new team members on customer service best practices and company standards, fostering a collaborative environment.
  • Analyze customer feedback and service metrics to identify areas for improvement, implementing strategies to enhance performance.
  • Ensuring customer satisfaction and providing professional customer support.
  • Responding promptly to customer inquiries and resolving customer complaints.
  • Maintaining a high level of product knowledge to effectively assist customers.

Desired Candidate Profile

  • Bachelor's degree in business administration or a related field.
  • Bachelor’s degree in Business Administration, Communications, or a related field to ensure a strong foundation in customer relations.
  • At least 2 years of proven experience in a customer service role, preferably within the industry to bring relevant insights and skills.
  • Fluency in English, with proficiency in a second language preferred to cater to a diverse customer base.
  • Minimum of 2 years of experience in customer service or a related role.
  • Strong communication skills in both written and verbal forms.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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SEVEN SEAS SHIPCHANDLERS LLC

Ms. Anusree

Dubai Investment Complex - Warehouse No. 01 KingSeven Logistics Investment LLC Dubai, UAE, Dubai, United Arab Emirates (UAE)