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Customer Service Executive

Tyloz Building Cleaning LLC

Posted on October 14, 2019

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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• Ability to handle Maintenance staff schedules.
• Knows how to use CRM systems and practices
• Knowledge about maintenance works (Electrical, Plumbing, Carpentry, and Painting) to guide client and staff accordingly.
• Support technical and M&E staff in effective and technically appropriate project planning, strategy development and implementation against agreed work plans, ensuring projects represent effective strategies and innovative approaches based on evidence.
• Prepares quotations and contracts to clients for new projects, AMC and renewals.
• Prepares closing notices for end projects.
• Provide first-level contact and convey resolutions to customer issues
• Resolve customer complaints via phone, email or social media
• Follow up with customers, provide feedback and see problems through to resolution
• Update customer data and produce activity reports
• Manage large amounts of incoming calls
• Utilize excellent customer service skills and exceed customers expectations
• Attracts potential customers by answering the service questions; suggesting information about other services.
• Build sustainable relationships of trust through open and interactive communication
• Advise on company information
• Inform customer of deals and promotions
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Facilities Management

Helpdesk / Customer Service / Telecalling


Customer Service Executive


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Tyloz Building Cleaning LLC

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