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Customer Service Executive

Client of 4jobnews

Posted on June 12, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Job Description:
Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
Compiles, sorts and verifies accuracy of data to be entered.
Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested.
Confers with warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Compiles statistics and prepares various reports for management.
Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
Analyzes complaints
Job skills:
Knowledge of Windows-based order entry system
A minimum of 2 (two) years experience in customer service
Effective written and verbal communication skills
Intermediate skills in Microsoft Word and Microsoft Excel
Exercises initiative in following up on pending issues and orders
Ability to effectively solve problems
Ability to establish priorities and multi task

Helpdesk / Customer Service / Telecalling


Windows EDI Excel Customer Service Executive Merchandising Statistics Management Warehouse Billing Cost

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Client of 4jobnews

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