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Customer Service Executive-Oman

A.A.Al Moosa Enterprises

Posted on March 15, 2019

1 - 2 years Muscat - Oman

Bachelor of Commerce(Commerce). Any Nationality

Monthly incentive, Yearly Ticket allowance & MedicalInsurance

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Job Description

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• Use company approved sales and service techniques when determining customer needs
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
• Prepare daily key reports and car requirements for the locations in coordination with fleet coordinator
• Ensure petty cash claims and fuel slips are regularly maintained and submitted.
• Regular follow ups on over dues and ensure that the outstanding amount has been conveyed to the customer and charged.
• Perform additional functions as directed or assumed on personal initiative.

Sales / Business Development

Desired Candidate Profile

Candidates should have the following:
-Accounting back ground/Accountancy graduate
-Good communication skills
-Excellent customer service skills
-Attested Education Certificate


Sales customer service accounts

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A.A.Al Moosa Enterprises

After completing his engineering studies in the U.S. in 1971 Mr. Abdullah Ahmed Almoosa laid the foundation of the Group through an architectural engineering firm. It is now grown into a leading family owned diverse business group as one of the top ten leading family owned groups of Dubai. The Group is more popularly known as ARENCO GROUP from its architectural practice which carries that name.

The Group’s diverse business interests include:

An architectural engineering consultancy and interior design practice
Real estate leasing of owned premium apartments, villas, commercial offices, warehousing, staff accommodation, etc. throughout Dubai
Hotel apartments operations of owned assets
Furniture trading
Car rental and leasing
Laundry operations
Manufacture of mattresses, beds
Manufacture of energy saving lamps
Joinery operations

Over four decades of experience and a qualified team of experts enable the ARENCO GROUP to offer services that ensure the highest standards of quality and perfection.
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Name/ Designation:
Maria Luisa Penaflor - Group HR Business Partner-Recuirtment and selectio

Website http://www.aaagroup.com/en

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