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Customer Service Executives (Collection)

Tawzef

1 - 3 years Cairo - Egypt

Any Nationality


, Posted on June 1, 2018 1 Opening

Job Description

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We are hiring on behalf of one of the big developers in the real estate business the following positions for immediate hiring:
Customer Service Executives - Collection Section
Responsible for achieving the monthly Collection target which leads to achieving the company target.
Handling clients financial requests & handling MV receivables portfolio (bounced and requested checks, postponing, keeping, cash discount, rescheduling, wrong checks )
Solving customer inquiries/ problems by contacting the involved parties and communicating the issue.
Handling client over the phone using communication skills and tactics.
Handling complains/ inquiries & reporting them to the Customer Service Manager...
Ensuring customer satisfaction at all times
Responsible for keeping accurate records and document customer service actions and discussions.
Responsible for generating all the needed documentation in regards to the financial request.
Responsible for Clients contract ownership transfers requests.
Managing & generating updated reports showing client payment history for different parties (clients, sales team, and delivery team)
Handling legal cases with the legal department and problematic clients for case closure
Responsible for issuing Sales / CS Operation Exception Letters
Handling a high volume of customer service inquiries in regards to account discrepancies, billing inquiries and customer questions and concerns.


Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Working Hours: 10 AM - 6 PM
Gender: ANY
English Level: good to Very good
Salary: will be based on the interview.

Keywords

Customer service Billing Customer satisfaction Client handling Legal cases Finance Management Business Executive

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Tawzef


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