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Customer Service

HifeTech

Posted on June 11, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Customer Service Jobs Vacancy, We are looking for experienced and talented Customer Service for our firm , location Abu Dhabi.
Job Description
• Build a high performance team and culture; recruit, train and develop exceptional customer service supervisors,
• representatives, and personal chat stylists who are customer obsessed and driven to improve customer experiences
• Effectively and efficiently execute customer support; handle contacts across email, chat,
• Advocate for customers internally to improve the shopping experience;
• identify root causes to common or high impact customer problems and work with teams across the company to fix them,
• use customer-based insights to improve shopping experiences
• Create and execute a strategic department roadmap; identify and deliver the team, process,
• and infrastructure to improve customer support and their experience


IT - Software Services

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


• Superior coaching skills with a passion for people development
• Proven track record in understanding customer concerns and can handle critical escalations with calm and respect
• Strong time management and organizational skill
• Strong negotiation, collaboration, team facilitation, and influencing skills
• Strong written and verbal skills
• Ability to effectively communicate and present with both executive management and frontline personnel
• Ability to deal with ambiguity and constant change

Keywords

Customer Service Customer Support People Development Executive Management Management Infrastructure Supervisor Advocate Recruitment Training

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HifeTech


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Website http://hifetech.com/job/customer-service-jobs/


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