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Experience
2 - 3 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Client Communication & Relationship Management:
Serve as the main liaison between the company and its property owners/investors, managing all inquiries via phone, email, and in-person meetings.
Provide accurate, comprehensive, and timely updates on the status of purchased properties, including construction progress, payment schedules, and project milestones.
Maintain a positive, professional, and empathetic demeanor at all times to ensure exceptional customer experience. - Inquiry and Issue Resolution:
Log, track, and resolve customer complaints, issues, and requests (e.g., unit modifications, documentation queries, post-handover maintenance) efficiently and effectively.
Collaborate cross-functionally with Sales, Legal, Finance, and Technical/Construction teams to expedite solutions and prevent recurrence of issues.
Escalate complex or unresolved client issues to the Customer Service Manager or relevant Head of Department. - Documentation and Administration:
Maintain accurate and detailed records of all customer interactions, complaints, and resolutions within the companies CRM system.
Assist clients with the required documentation for various processes, such as Title Deed registration Oqood, transfer of ownership, and unit handover formalities.
Ensure all client documents and correspondence are managed in compliance with RERA regulations and company policies. - Process Improvement:
Gather and analyze customer feedback to identify service gaps and suggest improvements to customer-facing processes and internal operations.
Participate in efforts to enhance the overall customer experience and drive up client satisfaction scores (e.g., CSAT or NPS).
Desired Candidate Profile
- Experience: Minimum of 2-3 years of proven experience in a dedicated Customer Service or Customer Relations role, preferably within the Real Estate Development or a similar high-end service industry in the UAE.
- Education: Bachelor’s Degree in Business Administration, Communications, or a related field.
- Core Skills:
Exceptional verbal and written communication skills in English.
Proficiency in an additional language (e.g Russian, Arabic, Chinese) is a significant advantage due to the diverse clientele in Dubai.
Strong problem-solving, negotiation, and conflict resolution skills. - Technical Proficiency: Proficiency in using CRM software e.g Salesforce, MS Dynamics, or in-house system and Microsoft Office Suite Word, Excel, Outlook.
- Market Knowledge: Basic understanding of the Dubai real estate market, RERA regulations, and property documentation processes is a strong asset.
- Soft Skills: A customer-centric attitude, high level of professionalism, organizational skills, and the ability to multitask effectively in a fast-paced environment.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service
- Client Services Representative
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TARRAD REAL ESTATE DEVELOPMENT L.L.C
Suha Altayeb - HR MANAGER
2804. Ubora Tower Business Bay Dubai, Dubai, United Arab Emirates (UAE)
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