Customer Service & Logistics Coordinator

Besins Healthcare

We re looking for a mid-senior level team member to join our international pharmaceutical supply chain function, supporting sales administration, planning, and operational execution for key accounts and partners in over 100 countries.

This role offers end-to-end visibility across the supply chain with a focus on customer service excellence, demand forecasting, financial analysis, and Order fulfilment.

**Key Responsibilities:**

**01 Demand Planning & Forecasting**
Coordinate the Demand planning / Customer service Planning process across designated markets.
Collect, challenge, and consolidate market forecasts.
Monitor demand trends, identify anomalies, and drive corrective actions
Collaborate cross-functionally to align supply, inventory, and forecast accuracy

**02 Order fulfilment Ownership**
Manage the full order book lifecycle from order intake to invoicing
Ensure on-time and in-full (OTIF) order fulfilment
Maintain clear communication with customers on delivery status and issues

**03 Data Analytics & Financial Performance Insight of Order Fulfilment and Planning**
Collect, analyse, and report data related to demand planning, inventory, and supply chain Customs Service / Order fulfilment KPIs
Leverage tools like Power BI to build and maintain dashboards (e.g. fill rate, forecast accuracy, stock availability)
Identify process improvement opportunities through data-driven recommendations
Conduct financial analysis on cost-to-serve, inventory trends, and sales forecasts
Develops reports with actionable insights for strategic decision-making

**04 Customer & Partner Relationship Management**
Serve as the main point of contact for clients and commercial partners
Ensure transparency, service reliability, quick customer response time and timely issue resolution
Promote high levels of customer satisfaction and trust

**What We re Looking For:**
Experience in demand planning, order fulfillment, or customer service
Strong analytical skills and financial acumen, ideally with experience in reporting or forecasting
Having financial and supply chain experience (or background) a plus
Proficiency in data visualization tools (e.g., Power BI) and Excel
Exposure to pharmaceutical operations or GDP regulations is a plus
Effective communicator and collaborator across functions
Self-driven, organized, and comfortable working in a fast-paced, multicultural environment