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Customer Service Management

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Posted on July 4, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Customer Service Management Jobs Vacancy, We are looking for experienced and talented Customer Service Management for our firm , location Dubai.
Job Description:
The company culture is hard working, team focused and motivated by individual growth and development. As a member of the customer service team, your duties will relate to both dispatch and customer service.
• Input of data to generate reports relating to; job progress, field technician s work load and general efficiency.
• Outbound calls to customers who have lodged a service request to set an appointment.
• Listening and responding to customer emails, voicemails and inbound calls.
• Log calls, create job in the system and attach the service request on the job.
• Allocate and co-ordinate maintenance and response works for customers.
• Ensuring works are to be performed within specified timeframes.
• Assign and allocate works to installation sub-contractors.
• Support technicians in the filed to ensure productivity is as high as possible.
• Liaise with key stakeholders about the works and the requirements ensuring that customers are kept updated throughout the process.
Job Requirements:
• Present professionally in business attire and
• Ability to organised own work priorities to meet strict deadlines.
• Organization skills
• Recent proven experience in a customer service, scheduling or dispatch role will be highly regarded.
• Ability to effectively communicate both in oral and written form.
• Sound skills in problem solving / conflict resolution.
• Self-motivated and able to work under pressure.
• Analytical Skills
• Communication Skills
• Interpersonal Understanding
• Flexibility


Helpdesk / Customer Service / Telecalling

Keywords

Outbound Scheduling Conflict Resolution Customer Service Management Analytical Skills Report Generation Focus Subiness Executive

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