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Customer Service Manager

compuscope

3 - 4 years Cairo - Egypt

Any Graduation. Any Nationality


, Posted on May 30, 2018 1 Opening

Job Description

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Supervises plans and manages functions related to customer service work area.
• Oversees and directs day to day activities of call center agents.
• Answers agents questions, assigns tasks, follows up and give necessary instructions
• Carries out supervision, coaching, call monitoring, training, reviewing, and disciplining of all agents.
• Attends, follows up and resolves customer complaints
• Carries out performance monitoring, measurement and monthly evaluation of all agents to improve efficiency.
• Ensures that team members obtain appropriate training and support to best apply their knowledge and skills on the job.
• Directs scheduling, monitoring agents schedules, shifts and apply break rules according to the working needs.
• Maintains harmony among agents and team players and resolves grievances.


Industry Type : IT - Software Services
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Compuscope looking for Customer Service Manager
• Graduated only
• Good communication skills
• Experience: 3 years at least

Keywords

Customer service Customer support Call monitoring Scheduling Performance monitoring Customer complaints Supervision Training

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compuscope

About this Company
Started in 1997 when we decided to complement our leading-edge software services with a reliable, innovative, unlimited consultation, hardware, and networks solutions to provide Egyptian market with an integrated complete solution provided from a trusted business partner.
In dustry:
Computer Software
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