Home Jobs in Egypt Jobs in Cairo Customer Service Manager Jobs in Cairo Customer Service Manager

Customer Service Manager

Egyptian Saudi Company

Posted on October 10, 2019

3 - 5 years Cairo - Egypt

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

EMAIL JOB
Email sent successfully.

Responsibilities
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
job requirements
3 to 5 years


Real Estate

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Requirements
• Proven working experience as a customer service manager in real estate or assistant manager
• Maximum age 32
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field

Keywords

Customer Service Manager

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Egyptian Saudi Company


View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or