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Customer Service Manager

Lasirena Group

3 - 6 years Cairo - Egypt

Any Nationality


, Posted on May 16, 2018 1 Opening

Job Description

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Finding ways to measure customer satisfaction and improve services.
• Managing a team of customer services staff.
• Handling face-to-face inquiries from customers.
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Analyzing statistics or other data to determine the level of customer service your organization is providing;
• Writing reports analysis the customer service that your organization provides;
• Improving customer service procedures, policies and standards for your organization or department.
• Meeting with other managers to discuss possible improvements to customer service.


Industry Type : Automotive / Automobile / Auto Accessories
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Experience in Real Estate customer service minimum 3 years
• Very good command in English language and Arabic business writing
• Minimum Age 30 to 40 years old
• Self esteem and confident
• Good negotiation skills.

Keywords

Customer service Customer support Customer satisfaction Business writing Report writing Investigation Statistics Management Business Executive

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Lasirena Group


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