Customer Service Manager Minds Posted on October 10, 2019 10 - 11 years Cairo - Egypt Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Working with a specific team across the project to mitigate any unnecessary knowledge transfers or delays.• Minimize the percentage of turnover, however, it is acceptable with a small percentage, depending on the market variables during the implementation of the service.• Design, Implement & Review the service design methodologies according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant to the customers.• Fully understand the behavior of the customers, their needs and motivations.• Monitor & Follow up Service designers draw on the methodologies of fields such as ethnography and journalism to gather customer insights through interviews and by shadowing service users.• Ensure Service design combines key elements from user-experience design, interaction design, and quality management to create long-term value.job requirementsMore than 10 years Company Industry IT - Software Services Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Preferably has experience in Software Industry.• Experience in design thinking methodology especially in the space of working within constraints.• Proficiency with data analytic applications and project management tools (e.g., Tableau, Adaptive, and MS Project).• Proficient in process mapping.• Expert in implementing Lean Enterprise and Six Sigma improvement practices.• Proficiency with key PC software (Word, Excel, PowerPoint, Visio, Access, Project).• Strong project management, change management experience and influencing skills.• Strong facilitation experience and presentation skills to achieve alignment and clear decision making.• Comfortable with rapid pace, ambiguity, and multi-tasking environment.• Demonstrated results leading and working with diverse, distributed cross-functional teams.• Proven ability to communicate directly with internal customers and represent customers to employees and leaders. Keywords Customer Service Manager REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Service Manager Jobs also searched Customer Service Manager Jobs Backup Branch Manager Jobs Lobby Manager Jobs Customer Service Jobs Project Management Jobs Quality Management Jobs Customer Service Management Jobs Minds View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/237869-Customer-Service-Manager-Minds-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?