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Customer Service Manager


Posted on October 10, 2019

10 - 11 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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Working with a specific team across the project to mitigate any unnecessary knowledge transfers or delays.
• Minimize the percentage of turnover, however, it is acceptable with a small percentage, depending on the market variables during the implementation of the service.
• Design, Implement & Review the service design methodologies according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant to the customers.
• Fully understand the behavior of the customers, their needs and motivations.
• Monitor & Follow up Service designers draw on the methodologies of fields such as ethnography and journalism to gather customer insights through interviews and by shadowing service users.
• Ensure Service design combines key elements from user-experience design, interaction design, and quality management to create long-term value.
job requirements
More than 10 years

IT - Software Services

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Preferably has experience in Software Industry.
• Experience in design thinking methodology especially in the space of working within constraints.
• Proficiency with data analytic applications and project management tools (e.g., Tableau, Adaptive, and MS Project).
• Proficient in process mapping.
• Expert in implementing Lean Enterprise and Six Sigma improvement practices.
• Proficiency with key PC software (Word, Excel, PowerPoint, Visio, Access, Project).
• Strong project management, change management experience and influencing skills.
• Strong facilitation experience and presentation skills to achieve alignment and clear decision making.
• Comfortable with rapid pace, ambiguity, and multi-tasking environment.
• Demonstrated results leading and working with diverse, distributed cross-functional teams.
• Proven ability to communicate directly with internal customers and represent customers to employees and leaders.


Customer Service Manager


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