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Customer Service Manager

Client of 4jobnews

3 - 4 years Dubai - United Arab Emirates

Any Graduation. Any Nationality


, Posted on June 12, 2018 1 Opening

Job Description

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Job Description:
• Supervise personnel, which typically include hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline.
• Approaching all encounters with employees, customers and vendors in a friendly, service-oriented manner.
• Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit.
• Manage Purchase Orders for the district, process invoices for payment, mail checks to vendors, answer vendor questions.
• Review, reconcile, and evaluate monthly ledgers, budgets, and financial reporting system reports, assist with fiscal planning, development, and management of annual budgets.
• Assist with the development and implementation of reporting procedures; oversee maintenance of department records and/or inventories.
• Oversee and provide personal computer functions such as scheduled and special reports, correspondence, and database management.
Job skills:
• Bachelors Degree preferred
• 3 years of customer service and management experience required
• Management experience in a call center environment is preferred
• Knowledge of MS Word and Excel
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
• Organizing and coordinating skills
• Knowledge of accounting procedures
• Ability to communicate effectively, both orally and in writing
• Knowledge of management principles and practices
• Knowledge of supplies, equipment, and/or services ordering and inventory control
• Ability to analyze and solve problems


Industry Type : Recruitment / Placement Firm / Executive Search
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

Financial reporting Scheduling Performance management Administration Inventory control Database management MS Word Accounting Supervisor Training

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Client of 4jobnews


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Website https://4jobnews.com/job/customer-service-manager/


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