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Customer Service Manager


Posted on December 2, 2019

4 - 5 years Riyadh - Saudi Arabia

Any Graduation. Any Nationality

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Job Description

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Job Description

* Improve customer service experience, create engaged customers and facilitate customer growth
* Take ownership of customer issues and following problems through to resolution
* Set a clear vision, mission, strategy and implementation of strategies focused towards customer delight
* Manage the customer service agents from third parties
* Communicate /Report the customer service KPIs to the management
* Develop service procedures, policies and standards
* Keep accurate records and document customer service actions and discussions
* Analyse statistics and compile accurate reports
* Hands on resolving customer issues
* Keep ahead of industry’s developments and apply best practices to areas of improvement
* Working knowledge of customer service software and tools
* Strong client-facing and communication skills in Arabic & English
* Advanced troubleshooting and multi-tasking skills
* Customer services orientation

Desired Qualifications
Bachelor’s/Undergraduate degree with 4-5 Yrs. Customer Service Operations experience, preferably within Banking/Financial services industry. Sound Arabic language knowledge is a must along with some English language skills.

Internet / E-commerce / Dotcom

Helpdesk / Customer Service / Telecalling


Customer Service Manager

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