Customer Service Manager BayanPay Posted on December 2, 2019 4 - 5 years Riyadh - Saudi Arabia Any Graduation. Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job Description * Improve customer service experience, create engaged customers and facilitate customer growth * Take ownership of customer issues and following problems through to resolution * Set a clear vision, mission, strategy and implementation of strategies focused towards customer delight * Manage the customer service agents from third parties * Communicate /Report the customer service KPIs to the management * Develop service procedures, policies and standards * Keep accurate records and document customer service actions and discussions * Analyse statistics and compile accurate reports * Hands on resolving customer issues * Keep ahead of industry’s developments and apply best practices to areas of improvement * Working knowledge of customer service software and tools * Strong client-facing and communication skills in Arabic & English * Advanced troubleshooting and multi-tasking skills * Customer services orientation Desired Qualifications Bachelor’s/Undergraduate degree with 4-5 Yrs. Customer Service Operations experience, preferably within Banking/Financial services industry. Sound Arabic language knowledge is a must along with some English language skills. Company Industry Internet / E-commerce / Dotcom Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Customer Service Manager Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Service Manager Jobs also searched Customer Service Manager Jobs Backup Branch Manager Jobs Lobby Manager Jobs Customer Service Jobs Customer Service Operations Jobs Banking Jobs Customer Service Management Jobs BayanPay View Contact Details Contact Name/ Designation: - Website https://www.bayanpay.sa/careers.html Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?