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CUSTOMER SERVICE OFFICER (FEMALE)

Agile Consultants

3 - 4 years Ras Al Khaimah - United Arab Emirates

Any Nationality


, Posted on June 12, 2018 1 Opening

Job Description

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Job code: 007/006/RAK
Job Responsibilities:
• Answers customer inquiries via phone, email, and in person
• Directs customers to online resources
• Updates customer records in the system, including notes about interactions
• Pitches ideas for improving customer care
• Creates and maintains reports about customer interactions
• Attends weekly staff meetings
• Participates in team-building activities
• Develops a rapport with customers
• Encourages customers to complete surveys
• Makes recommendations to management to improve customer experience
Job Requirement:
• Must be fluent in English
• Excellent knowledge of Microsoft Office is very important
• Previous accounting experience is preferred in order to understand concepts


Industry Type : Pharma / Biotech / Clinical Research
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

Customer Service Team Building Customer Experience Management Accountinginess Executive

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Agile Consultants


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