Customer Service Officer

ADIB - Abu Dhabi Islamic Bank

Employer Active

Posted 9 hrs ago

Experience

2 - 5 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role Purpose:
Deliver excellent customer service in accordance with agreed standards.

Key Accountabilities of the role:
Responsible to close customer complaints and ensure that customer is satisfied with the service provided
Ensure TAT is adhered to and where possible exceed customer expectations
Ensure customer is constantly informed on status of his/her query.
Co-ordinate and liaise with other departments in a professional manner
Deliver right levels of service skills support & coach other colleagues
Participate in regular review and development meeting with key stakeholders
Ensure compliance with bank policies
Positive customer feedback
Ensure customer queries are resolved with agreed TAT
Deliver professionalism when dealing with customers and other departments

Specialist skills / technical knowledge required for this role:
Customer service skills to resolve customer complaints
Display flexibility in dealing with clients and other team members
Good problem-solving skills
Excellent communication skills
Excellent decision-making skills

Previous experience required (if any):
Previous banking experience in similar role
Knowledge of regulated financial services and banking industries
Detailed understanding of asset product
In depth understanding of the internal process, procedures and internal systems

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Officer

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ADIB - Abu Dhabi Islamic Bank

https://www.efinancialcareers.com/jobs-United_Arab_Emirates-Abu_Dhabi-Customer_Service_Officer.id23266588