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Customer Service Officer

Al Masraf

5 - 6 years Abu Dhabi - United Arab Emirates

Any Nationality

, Posted on March 22, 2018 1 Opening

Job Description

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• Deal with all customers by providing correct advise on all Bank products and services, while ensuring that all enquiries are responded to effectively and expeditiously
• Perform prospecting by contacting the qualified leads to make proposals and promote the business.
• Invite applications, initiate processing and refer to HO for smooth process flows and speedy response times.
• Provide guidance to Service Advisor to ensure quality standards are maintained.
• Sell the Bank s products and services and achieve the assigned Assets & Liability Targets (whenever applicable) for the different product lines.
• Complete the applications and provide correct and adequate supportive documentation for extending finance facilities to customers.
• Exploit new markets for existing products and services and proactively promotes new products to assist in the achieving the Branch sales targets and objectives, as applicable.
• Develop competitor awareness to assess the extent to which the Bank s products and services are competitive and achieve market coverage.
• Provide field activities/market information report to the Branch Manager, as required.
• Ensure the achievement of objectives as agreed and detailed in the Performance Planning Review Form to support the achievement of Branch/Bank s business goals

Industry Type : Banking / Financial Services / Broking
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

• College Diploma / Graduate in any discipline
• 5 years of experience as a Customer Service Rep or Officer preferably in a financial institution.
• Strong selling and interpersonal skills to convince customers and sell the Bank s Products.
• The ability to work in a team environment.


Prospecting Customer Service Representative Quality standards Service Advisor Interpersonal skills Branch sales Finance process Support Banking

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Al Masraf

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