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Customer Service Officer

Al Masraf

Posted on September 24, 2019

3 - 8 years Dubai - United Arab Emirates

Any Graduation. Emirati (UAE) Male

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Job Description

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Job Purpose :

Responsible for providing a range of general banking services to customers to achieve business goals of the Branch, ensuring the delivery of high quality customer service.


1 Deal with all customers by providing correct advise on all Bank products and services, while ensuring that all enquiries are responded to effectively and expeditiously

2 Perform prospecting by contacting the qualified leads to make proposals and promote the business.

3 Invite applications, initiate processing and refer to HO for smooth process flows and speedy response times.

4 Provide guidance to Service Advisor to ensure quality standards are maintained.

5 Sell the Bank’s products and services and achieve the assigned Assets & Liability Targets (whenever applicable) for the different product lines.

6 Complete the applications and provide correct and adequate supportive documentation for extending finance facilities to customers.

7 Exploit new markets for existing products and services and proactively promotes new products to assist in the achieving the Branch sales targets and objectives, as applicable.

8 Develop competitor awareness to assess the extent to which the Bank’s products and services are competitive and achieve market coverage.

9 Provide field activities/market information report to the Branch Manager, as required.

10 Ensure the achievement of objectives as agreed and detailed in the Performance Planning Review Form to support the achievement of Branch/Bank’s business goals

Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


• College Diploma / Graduate in any discipline

• 3+ years of experience as a Customer Service Rep or Officer preferably in a financial institution.
• Strong selling and interpersonal skills to convince customers and sell the Bank’s Products.
• The ability to work in a team environment.

• English & Arabic skills
• Customer service standards and procedures
• Problem solving skills.
• Communications skills.
• Negotiation skills

• Communicating effectively
• Thinking analytically
• Team working
• Customer focus

Nationality: UAE National with Family Book


Customer Service Officer Customer Service Customer care Customer Support financial institution

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Al Masraf

Arab Bank For Investment & Foreign Trade (Al Masraf) was established in 1976 by the Federal Decree no. 50 Dated 07th July 1976, issued and signed by HH Zayed Bin Sultan Al-Nahyan , the president of the UAE.

Al Masraf is a manifestation of the vision, wisdom, and farsightedness of His Highness She ikh Zayed Bin Sultan Al Nahayan, and rulers of other Emirates. The bank was formed with the purpose of instilling co-operation amongst the Arab countries and promoting joint economic ventures among them.

The Bank is owned by the Federal Government of the United Arab Emirates (42.28%), The Libyan Foreign Bank(42.28%), Libya and Banque Exterieure d'Algerie – Algeria (15.44%). Al Masraf is marching towards modernization aimed across all levels of the organization, to realize its dynamic mission and ambition of being 'Preferred, Trusted, and Pioneering' Bank in the region.

Al Masraf has developed over the years and enjoys sound correspondent relationships throughout the globe.

Our Mission

•Be a Pioneer in introducing customer-centric products and services.
•Exceed customer's expectations by providing best-in-class services.
•Contribute to the region's socio-economic growth.
•Benefit Stakeholders through professionalism and continuous success.

Our Vision

•To be the most preferred, trusted and pioneering bank in the region under our motto 'One Nation One Bank'

Our Values
Everything we do is primarily guided by the following values:

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