Customer Service Officer Al Masraf Posted on September 24, 2019 3 - 8 years Dubai - United Arab Emirates Any Graduation. Emirati (UAE) Male Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job Purpose : Responsible for providing a range of general banking services to customers to achieve business goals of the Branch, ensuring the delivery of high quality customer service. Responsibilities: 1 Deal with all customers by providing correct advise on all Bank products and services, while ensuring that all enquiries are responded to effectively and expeditiously 2 Perform prospecting by contacting the qualified leads to make proposals and promote the business. 3 Invite applications, initiate processing and refer to HO for smooth process flows and speedy response times. 4 Provide guidance to Service Advisor to ensure quality standards are maintained. 5 Sell the Bank’s products and services and achieve the assigned Assets & Liability Targets (whenever applicable) for the different product lines. 6 Complete the applications and provide correct and adequate supportive documentation for extending finance facilities to customers. 7 Exploit new markets for existing products and services and proactively promotes new products to assist in the achieving the Branch sales targets and objectives, as applicable. 8 Develop competitor awareness to assess the extent to which the Bank’s products and services are competitive and achieve market coverage. 9 Provide field activities/market information report to the Branch Manager, as required. 10 Ensure the achievement of objectives as agreed and detailed in the Performance Planning Review Form to support the achievement of Branch/Bank’s business goals Company Industry Banking / Financial Services / Broking Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile QUALIFICATION: • College Diploma / Graduate in any discipline EXPERIENCE: • 3+ years of experience as a Customer Service Rep or Officer preferably in a financial institution. • Strong selling and interpersonal skills to convince customers and sell the Bank’s Products. • The ability to work in a team environment. SKILLS: • English & Arabic skills • Customer service standards and procedures • Problem solving skills. • Communications skills. • Negotiation skills COMPETENCIES: • Communicating effectively • Thinking analytically • Team working • Customer focus Nationality: UAE National with Family Book Keywords Customer Service Officer Customer Service Customer care Customer Support financial institution Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Service Officer Jobs also searched Dubai UAE All Jobs Customer Service Officer Jobs in Dubai Customer Service Associate Jobs in Dubai Store Associate Jobs in Dubai Customer Service Jobs in Dubai Selling Jobs in Dubai Customer Support Jobs in Dubai Customer Care Jobs in Dubai Customer Service Officer Jobs in UAE Customer Service Associate Jobs in UAE Store Associate Jobs in UAE Customer Service Jobs in UAE Selling Jobs in UAE Customer Support Jobs in UAE Customer Care Jobs in UAE Customer Service Officer Jobs Customer Service Associate Jobs Store Associate Jobs Customer Service Jobs Selling Jobs Customer Support Jobs Customer Care Jobs Al Masraf Arab Bank For Investment & Foreign Trade (Al Masraf) was established in 1976 by the Federal Decree no. 50 Dated 07th July 1976, issued and signed by HH Zayed Bin Sultan Al-Nahyan , the president of the UAE. Al Masraf is a manifestation of the vision, wisdom, and farsightedness of His Highness She ikh Zayed Bin Sultan Al Nahayan, and rulers of other Emirates. The bank was formed with the purpose of instilling co-operation amongst the Arab countries and promoting joint economic ventures among them. The Bank is owned by the Federal Government of the United Arab Emirates (42.28%), The Libyan Foreign Bank(42.28%), Libya and Banque Exterieure d'Algerie â€“ Algeria (15.44%). Al Masraf is marching towards modernization aimed across all levels of the organization, to realize its dynamic mission and ambition of being 'Preferred, Trusted, and Pioneering' Bank in the region. Al Masraf has developed over the years and enjoys sound correspondent relationships throughout the globe. Our Mission â€¢Be a Pioneer in introducing customer-centric products and services. â€¢Exceed customer's expectations by providing best-in-class services. â€¢Contribute to the region's socio-economic growth. â€¢Benefit Stakeholders through professionalism and continuous success. Our Vision â€¢To be the most preferred, trusted and pioneering bank in the region under our motto 'One Nation One Bank' Our Values Everything we do is primarily guided by the following values: â€¢Integrity â€¢Honesty â€¢Transparency â€¢Ambition â€¢Innovation â€¢Teamwork â€¢Excellence More Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?