Customer Service Officer Brinks Global Services FZE

Principal Accountabilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels for clearance instructions of Import Shipments.

• Acknowledging and resolving customer complaints and queries through phone calls and emails.

• Processing orders, forms, applications, and requests.

• Ensure closing of Proof of Deliveries for all import shipments.

• Communicating and coordinating with sales Dept and Operations Dept for Instructions/ queries from the clients.

• Ensure customer satisfaction and provide professional customer support.

• Coordinate with clients about queries from Brinks Station about Import and Export shipments in and out of DXB.

• Coordinate for booking of Brinks Connect shipments

• Coordinate with customers about expiry of Customs Bond for their shipments.

• Coordinate with Accounts Dept for import and export shipments moved on Collect charge basis.

• Maintenance of monthly logs of transactions for customers for billing purpose.

Key Data for Business Area / Role:

• BITS

• Customer Documents

Key Internal Contacts: (e.g. Corporate Support Teams)

• Operation Department

• Accounts Department

• Sales Department

Key External Contacts: (e.g. government agencies)

• Customers

• FedEx Team

• Smooth clearance of Valuable cargo shipments being handled by Brinks

At Brinks’, everything we do is guided by our culture and core values. These core values govern their actions every day and reflect what is truly important to them as an organisation.

• Safety, Continuous Improvement, Engagement, Customer Focus, Integrity, Diversity and Inclusion

By continuously pursuing improvement, they deliver consistent levels of quality through innovative technology, value-added solutions and streamlined operations.

Lead by example and champion the values and behaviours of the organisation to promote a positive.