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Customer Service Officer - Temporary for 6 Mos.

Al Aabdi Holding LLC

Posted on November 11, 2019

2 - 8 years AED 6,000 - 8,000 ($1,620 - $2,160) Abu Dhabi - United Arab Emirates

Any Graduation. Any Arabic National

Medical Insurance, Air Ticket

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Job Description

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Receive and process customer requests, enquiries and complaints relating to copmany products and services. Ensure delivery of high quality service to customer in issuance of documents like policies, endorsements, certificates to the customers/brokers etc. in compliance with company’s set policies and procedures.

Policies, Processes & Procedures:
 Adhere to requirements of operational procedures and instructions to team, so that work is carried out in a controlled manner.

Day- to-day operations:
 Perform the day-to-day operations of Customer Services team, under the supervision of the Manager – Commercial Lines, to ensure that work processes are implemented as designed and comply with established standards and procedures

Unit Planning:
 Contribute to the Unit Plan set by the Team Leader and implement accordingly so that work is distributed effectively while prioritizing the activities of the unit in such a way so as to deal with critical matters and time-bound assignments effectively.
 Participate in team meetings and contribute ideas for continuous improvement.

Customer Services Operations:
 Receive, evaluate submissions on new and renewal business within authority

 Ensure consistent, accurate and high quality customer service for all types of transactions for the following services within authority:
- Quotation
- New business
- Renewal
- Endorsements
- Certificates
- Customer complaint

Deliver the service according to predefined SLAs
 Monitor inflow and outflow of business requests and ensure they are
handled according to company's quality standards.
 Key-in information and complete the new business transactions.
 Adjust information and complete the endorsement transactions.
 Complete the transaction referred from Branch’s front desk.
 Develop and maintain high levels of ADNIC’s product and service knowledge
 Receive customer complaints and resolve them in a timely manner to the satisfaction of the customer or provide a reasonable and acceptable explanation based on company policy. Escalate matters to the Supervisor if necessary.


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Minimum Qualifications and Knowledge:
 University graduate
 Certification from Chartered Insurance Institute, UK or its equivalent and/or Certification in Insurance Operations preferred
 Bilingual candidates preferred (English and Arabic)

Minimum Experience:
 2 to 3 years of customer service experience in GCC countries with good knowledge of insurance procedures, with some exposure of backing up the team leader.

Job-Specific Skills:
 Marketing skills.
 Knowledge of concepts of customer service/ Operations
 Knowledge of basic technical aspects of Marine Cargo and Hull Insurance Policies
 Knowledge of basic technical aspects of other commercial lines Insurance Policies preferred
 Functional knowledge of Microsoft Office packages
 Organizational skills
 Excellent verbal and written communication skills

Candidate/staff's employment can be converted to permanent contract subject to satisfactory performance.


Customer Service Customer Care Customer Relationship

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Al Aabdi Holding LLC

Alaabdi Group was founded in 1995 and since then we have pursued an unstinted path of growth despite national and international competition. Growth with a social conscience has been our motto.
Our long-term goal of building a global, multi-service, multi-brand company is now becoming a reality.

Alaabdi Holding LLC, formerly known as Alaabdi Group was incorporated in 2007 to accommodate the rapid expansion in diversified areas.

Alaabdi Holding LLC has expanded its horizons by becoming one of the market leader in all aspects of Travel, Holidays, Outsourcing of staff to banking and financial sector, Contracting, Maintenance, Security, Real estate and various other sectors i.e. Sponsoring and managing companies under Commercial, Industrial and Agricultural category.

Alaabdi Holding LLC has today grown on its own resources without any external debt and has marked 40% growth over last year.

Alaabdi Holding LLC and our subsidiaries have today expanded to the tune of over 20+ offices all over UAE managed by over 1800 employees.

Alaabdi Holding LLC and its subsidiary companies are proud to be recognized as one of the pioneers in travel, holidays and outsourcing with several big names in private and government sectors associated with us as our valued client.

With the bricks of inveterate faith in ourselves was laid the foundation of The Alaabdi holding LLC and we have since then built an industry where a bright future is churned out every moment we breath. We have brought prosperity to our investors, security to our employees, and productivity excellence to our customers and business partners. We plan to follow this path for a long time to come.
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