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Customer Service Offier - Priority Banking

Gulf Bank

Posted on May 1, 2019

1 - 3 years Al Kuwait - Kuwait

Diploma(Other), Bachelor of Technology/Engineering(Any, Other Engineering). Any Nationality

Opening 01

Job Description

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Job Purpose:
To be the one stop help desk for all administrative support for the assigned Priority Banking network.
Job Accountabilities:
Business Specific:
a) Query Resolution: Support unit staff in daily transactions and operational functions. Promptly respond to all customer queries
b) Correspondence Handling: Receive mail, returned checks, ATM & CC s, making required entries and advising related parties accordingly
c) System & Procedure management: Follow necessary system driven and paper based procedures ensuring necessary follow-up for all customer interactions Follow relevant operational procedures and instruction so that work is carried out in a controlled and consistent manner
d) Internal Coordination: Maintain work relationship with various client & customer based departments of GBK to ensure prompt closure of customer issues and queries
Generic:
Corporate governance & Compliance:
Work fully within:
- Operations procedures & instructions
- Risk policies and procedures
- All compliance regulations


Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Bachelors:
Business College Diploma Banking Diploma / Bachelor s degree / Equivalent Qualification
Experience:
1 3 years in customer care preferably within Banking industry

Keywords

Customer Service Offier - Priority Banking

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Gulf Bank


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