Home Jobs in UAE Jobs in Sharjah Customer Service Representative Jobs in Sharjah Customer Service Representative

Customer Service Representative (3-months extendable/family visa)

Jams HR Solutions FZE

Posted on September 22, 2019

3 - 4 years Sharjah - United Arab Emirates

Any Graduation. Any Arabic National

Easy Apply

Opening 01

Job Description

EMAIL JOB
Email sent successfully.

Key Responsibilities:
• Welcome and greet customers; direct customers internally to appropriate departments/teams/commercial offices as per their requirements including carrying out facility tours if needed.
• Manage all incoming and outgoing communication related to inquiries, service requests, suggestions and complaints. Follow-up to ensure timely resolution as per set service standards, keep records of customer interactions, process customer accounts coordinating with relevant internal departments and file documents.
• Coordinate with external agencies as and when needed in order to assist customers with their services requests. (e.g. Emirates Post, Banks, Furniture Suppliers)
• Provide assistance to Lease & Licensing team and Facility Management team to onboard customers smoothly by attending to various types of service requests coming from the customer. (E.g. facility allocation, facilitate NOC requests etc.)
• Provide support for execution of projects related to customer transactions, services and facilities.
• Preparation of periodic reports related to customer service/after sales services.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/systems/tools.
• Meet personal/customer service team sales targets and other set goals and targets.
• Follow and be compliant to set procedures, guidelines, and policies at all times.
• Attend to other tasks that may be assigned by the Management time to time due to business demands.


Required Qualification and Experience:
• Bachelor’s degree in any field.
• At least 1-2 years of recent and relevant work experience in the same position.
• Strong verbal and written communication in English.
• Familiarity with MS Office
• Ability to multi-task, prioritize, and manage time effectively


Defence / Military / Government

Administration

Keywords

Customer Service

Login To ApplyRegister & ApplyApply Without Registration

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Jams HR Solutions FZE

Our company JAMS HR Solutions that has been in outsourcing service provider for the past 17 years in Dubai - UAE and we are specialized in providing HR Outsourcing, Contract staffing services.

Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or