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Customer Service Representative - 6th Of October

Cellopack for Packaging Industries

Posted on January 13, 2020

1 - 2 years Giza - Egypt

Bachelor of Commerce(Commerce). Any Nationality

Opening 01

Job Description

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Deal directly with customers either by telephone or email.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product inquiries.
• Provide pricing and delivery information by dealing with the Planning and production department.
• Set up new customer accounts.
• Responsible of the Process orders from clients, forms, applications and requests.
• Organize workflow to meet customer time frames.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Maintain customer databases.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Provide feedback on the efficiency of the customer service process.
job requirements
1 to 2 years
Not Specified at least


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

6th of October / Sheikh Zayed resident is a MUST.
• Bachelor degree in commerce or equivalent.
• 1-2 years of experience in the same position.
• Competency using Microsoft office applications.
• Knowledge of administrative procedures and ability to type.
• Keen eye for small details, to work efficiently with several pieces of documents.
• Strong verbal communication skills.


Customer Service Representative - 6th Of October Manufacturing


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Cellopack for Packaging Industries

About this Company
Cellopack for Packaging Industries is an Egyptian shareholding company established in 1992, and is specialized in printing and converting of packaging materials. Cellopack is a market leader in its field due to strictly focusing on its mission, vision and core values that are d riving its success and fast growth.
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