Customer Service Representative & administrator (Remote – UK Hours) ISD Peregrine Consultancy Services

Job Description

Roles & Responsibilities

Desired Candidate Profile

We are looking for a highly organised, proactive, and customer-focused Customer Service Representative to support our business. This is a remote role requiring flexibility to work varying shifts aligned with UK operating hours. The ideal candidate will be an excellent communicator with strong verbal and written English skills, confident using multiple software systems, and capable of working independently while taking ownership of their responsibilities. They will be comfortable handling sensitive information, managing multiple priorities, and delivering exceptional customer service.

· Previous experience in customer service and administration,

· Excellent verbal and written communication skills.

· Strong organisational and time management abilities.

· High level of computer literacy and confidence navigating multiple software platforms.

· Ability to work independently with minimal supervision.

· Strong sense of responsibility, accountability, and initiative.

· Confident sales and customer service skills.

· Understanding of GDPR and the importance of confidentiality when handling sensitive information. · Strong attention to detail.

· Flexible and adaptable to changing business needs and shift patterns.

What We Are Looking For:

Someone who is dependable, detail-oriented, and solutions-focused, with the ability to build rapport with customers, manage competing priorities, and take ownership of their work. The successful candidate will be comfortable handling administrative processes, customer onboarding, tenancy referencing, contract management, and customer communications while maintaining the highest standards of professionalism, confidentiality, and service.