CUSTOMER SERVICE REPRESENTATIVE (Arabic Cum English Speaker) Jams HR Solutions FZE Posted on May 28, 2019 1 - 2 years AED 3,000 - 3,500 ($810 - $946) Sharjah - United Arab Emirates Any Graduation. Any Arabic National Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Purpose of this position: A customer service representative will be responsible for providing and assisting customers with product information and service requests and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Key Responsibilities: • Welcome and greet customers; direct customers internally to appropriate departments/teams/commercial offices as per their requirements including carrying out facility tours if needed. • Manage all incoming and outgoing communication related to inquiries, service requests, suggestions and complaints. Follow-up to ensure timely resolution as per set service standards, keep records of customer interactions, process customer accounts coordinating with relevant internal departments and file documents. • Coordinate with external agencies as and when needed in order to assist customers with their services requests. (e.g. Emirates Post, Banks, Furniture Suppliers) • Provide assistance to Lease & Licensing team and Facility Management team to onboard customers smoothly by attending to various types of service requests coming from the customer. (E.g. facility allocation, facilitate NOC requests etc.) • Provide support for execution of projects related to customer transactions, services and facilities. • Preparation of periodic reports related to customer service/after sales services. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid, and complete information by using the right methods/systems/tools. • Meet personal/customer service team sales targets and other set goals and targets. • Follow and be compliant to set procedures, guidelines, and policies at all times. • Attend to other tasks that may be assigned by the Management time to time due to business demands. Required Qualification and Experience: • Bachelor’s degree in any field. • At least 1-2 years of recent and relevant work experience in the same position. • Strong verbal and written communication in English. • Familiarity with MS Office • Ability to multi-task, prioritize, and manage time effectively Company Industry Call Center / BPO / KPO / Outsourcing Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Customer Service Arabic Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Customer Service Representative Jobs also searched Dubai UAE All Jobs Customer Service Representative Jobs in Dubai Customer Care Executive Jobs in Dubai Customer Service Executive Jobs in Dubai Customer Service Jobs in Dubai Banking Jobs in Dubai Leasing Jobs in Dubai Commercial Jobs in Dubai Customer Service Representative Jobs in UAE Customer Care Executive Jobs in UAE Customer Service Executive Jobs in UAE Customer Service Jobs in UAE Banking Jobs in UAE Leasing Jobs in UAE Commercial Jobs in UAE Customer Service Representative Jobs Customer Care Executive Jobs Customer Service Executive Jobs Customer Service Jobs Banking Jobs Leasing Jobs Commercial Jobs Jams HR Solutions FZE Our company JAMS HR Solutions that has been in outsourcing service provider for the past 19 years in Dubai - UAE and we are specialized in providing HR Outsourcing, Contract staffing services. Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?