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Customer Service Representative - Bank Account

IMI

Posted on May 8, 2019

0 - 1 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

EMAIL JOB
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Main Job Duties:
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.
job requirements
0 to 1 years
Bachelor's Degree only
Banking


IT - Hardware & Networking

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Good communication skills
• Presentable
• Fluent in English
• Graduates from any university majors
• Maximum Age 26

Keywords

Customer Service Representative

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IMI

IMI is a Management Development company that provides integrated solutions to help companies grow and learn more rapidly than ever before in today s whirlwind of a market place.
IMI consists of three divisions: Training & Development, Marketing & Management Consultancy...


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