Customer Service Representative Call Center
First Abu Dhabi Bank
Employer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle inbound and outbound calls to resolve customer queries and complaints within defined guidelines
Ensure customer satisfaction by providing timely solutions and escalating issues where necessary
Recommend banking products or services based on customer needs and feedback
Update and maintain customer records through service requests and complaints tracking
Maintain confidentiality and integrity of customer information and bank data
Meet service standards, customer satisfaction scores, and call quality targets
Contribute to business growth through lead generation and cross-selling FAB products
Ensure compliance with all FAB policies, regulatory requirements, and service level agreements
Support unplanned or scheduled shifts to achieve defined performance targets
Desired Candidate Profile
High school diploma required (higher education preferred)
0 2 years of experience in banking or customer service roles
Strong communication skills in English and Arabic
Customer-focused mindset with problem-solving and documentation skills
Ability to manage calls under pressure while maintaining service quality
UAE National with a valid family book (mandatory requirement)
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative Call Center
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First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE s largest bank and a regional leader in financial services, committed to delivering innovative solutions and exceptional customer experiences.