Customer Service Representative (Call Center) Gulf Bank Posted on March 4, 2019 2 - 3 years Al Kuwait - Kuwait Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB * Job Purpose:- The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a "brand ambassador" for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers. Based at the Gulf Bank office at Al Saleh • Customer Service: _ • Respond to all incoming customer calls promptly The ideal candidate will have a_proactive approach to problem solving and be someone who takes delight in assisting customers to an exceptionally high level._ You will be communicative (written and spoken), numerate,_highly organized, a strong team player and be able to handle busy periods with a smile and an air of confidence._ You will be seen as someone who constantly displays high levels of Trust, Empathy and Agility in all dealings with both customers and colleagues. Accountabilities:- • Customer Service: • Respond to all incoming customer calls promptly, displaying curtesy and professionalism. • Meet the bank's high standards of customer service and focus by delivering high quality customer service and exceeding satisfaction goals with every customer contact. • Cross Selling: • Maximise cross selling opportunities by pro-actively informing customers of products and services available from Gulf Bank • Outbound Calls: • As directed by management, in line with contact center targets, to ensure repeat and new business customers. • Customer Records: • Create, update and maintain relevant customer records ensuring that data is recorded appropriately • Corporate Governance & Compliance: Work fully within: • Risk policies and procedures • All compliance regulations Company Industry Banking / Financial Services / Broking Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile * • Education / Qualifications : • Diploma / Bachelors degree / Equivalent Qualification_ • Knowledge: • Knowledge of Consumer Banking Products & Services (training provided) • Good understanding of customer needs • Experience: • 0 _ 2 years experience in a customer facing role_ • Generic & Specific Skills: • Excellent Communication Skills • Bilingual in Arabic and English • Computer literacy • Strong Time Management skills_ • Team Player Keywords Outbound Corporate Governance Brand Ambassador Customer Service Representative Consumer Banking Banking Products Management Compliance Training Focus REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Service Representative Jobs also searched Customer Service Representative Jobs Customer Care Executive Jobs Customer Service Executive Jobs Customer Service Jobs Call Center Jobs Contact Center Jobs Outbound Calling Jobs Gulf Bank View Contact Details Contact Name/ Designation: - Website https://gulfbank.taleo.net/careersection/ex/jobdetail.ftl?job=10242&lang=en Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?