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Customer Service Representative (Call Center)

Gulf Bank

Posted on March 4, 2019

2 - 3 years Al Kuwait - Kuwait

Any Nationality

Opening 01

Job Description

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Job Purpose:-
The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a "brand ambassador" for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.
Based at the Gulf Bank office at Al Saleh
• Customer Service: _
• Respond to all incoming customer calls promptly
The ideal candidate will have a_proactive approach to problem solving and be someone who takes delight in assisting customers to an exceptionally high level._ You will be communicative (written and spoken), numerate,_highly organized, a strong team player and be able to handle busy periods with a smile and an air of confidence._ You will be seen as someone who constantly displays high levels of Trust, Empathy and Agility in all dealings with both customers and colleagues.
Accountabilities:-
• Customer Service:
• Respond to all incoming customer calls promptly, displaying curtesy and professionalism.
• Meet the bank's high standards of customer service and focus by delivering high quality customer service and exceeding satisfaction goals with every customer contact.
• Cross Selling:
• Maximise cross selling opportunities by pro-actively informing customers of products and services available from Gulf Bank
• Outbound Calls:
• As directed by management, in line with contact center targets, to ensure repeat and new business customers.
• Customer Records:
• Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Corporate Governance & Compliance: Work fully within:
• Risk policies and procedures
• All compliance regulations


Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

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• Education / Qualifications :
• Diploma / Bachelors degree / Equivalent Qualification_
• Knowledge:
• Knowledge of Consumer Banking Products & Services (training provided)
• Good understanding of customer needs
• Experience:
• 0 _ 2 years experience in a customer facing role_
• Generic & Specific Skills:
• Excellent Communication Skills
• Bilingual in Arabic and English
• Computer literacy
• Strong Time Management skills_
• Team Player

Keywords

Outbound Corporate Governance Brand Ambassador Customer Service Representative Consumer Banking Banking Products Management Compliance Training Focus

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