Customer Service Representative Call Centre
First Abu Dhabi Bank
Employer Active
Posted 7 hrs ago
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Support-Client Care
Job Type: Full-time
Key Responsibilities
- Answer inbound calls and provide accurate service and product information in line with FAB quality standards.
- Resolve customer complaints within defined authority limits and escalate when necessary.
- Identify customer needs and recommend appropriate FAB products or services.
- Meet service standards including call quality targets, customer satisfaction scores, and adherence to SLAs.
- Generate leads and upsell FAB products during interactions with customers.
- Update customer records through service requests, complaint notes, and call documentation.
- Maintain full confidentiality of customer information and ensure compliance with bank policies.
- Support special assignments given by supervisors and managers.
- Demonstrate flexibility with shift schedules, including planned and unplanned changes, to maintain service levels.
- Uphold punctuality, professionalism, and adherence to operational guidelines.
- Operate within the Group s policies and governance frameworks.
- Take decisions within approved authorization limits.
Skills Set
- Customer service delivery
- Call handling (inbound/outbound)
- Complaint resolution
- Lead generation and upselling
- Documentation and CRM updates
- Problem solving and communication
- Compliance and confidentiality
- Shift flexibility and teamwork
Desired Candidate Profile
Ideal Profile
- High school graduate; additional education is an advantage.
- Zero to two years of experience in the banking sector or in customer service roles.
- Strong communication skills in English and Arabic.
- Good understanding of banking products, customer service principles, and call handling techniques.
- Ability to solve problems, manage customer dissatisfaction, and maintain quality standards.
- Comfortable working in fast-paced, shift-based call centre environments.
- Strong listening, documentation, and phone interaction skills.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative Call Centre
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First Abu Dhabi Bank
About the Company First Abu Dhabi Bank is one of the world s most secure and trusted financial institutions, known for excellence in customer engagement and service innovation. FAB fosters a culture of collaboration, respect, and continuous improvement while supporting career growth across all levels.