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Customer Service Representative - Complaint Management

Allianz

Posted on October 17, 2019

1 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Ensures that clients are satisfied with the services offered by Allianz and minimizes the number of complaints.
• Investigates clients complaints and coordinates with the relevant departments as needed to provide timely and efficient feedback in accordance with complaints guidelines set by the Department.
• Provide exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to customers.
• Maintain a high standard of grammatically and factually correct responses, whilst also applying empathy and clarity.
• Guide and assist other team members, in case required, in achieving resolutions for difficult complaints including follow up on service standards until its finalization.
• Responsible of the complaints' filing.
job requirements
1 to 2 years
Not Specified at least
Insurance


Insurance

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Bachelors Degree in any relevant discipline
• From 1-2 years of experience in customer service (preferred experience from insurance background)

Keywords

Customer Service Representative -Complaint...

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Allianz


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