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Customer Service Representative - French Speaker

Concentrix

Posted on January 13, 2020

0 - 1 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
• Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
• Typically would not have sales goals/quotas.
• Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
• Work requires some judgment but is performed primarily according to standard procedures with close supervision
• Provide responsive and competent customer support within a call center environment.
• Ensure that all customer issues are resolved at the first instance.
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
• Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
• Deliver and exceed customer-specified service levels for handle time.
• Learn, understand, retain and regularly update and demonstrate product/process knowledge.
• Track, document and retrieve information in call tracking database
job requirements
0 to 1 years
Not Specified at least
Outsourcing/Offshoring


Call Center / BPO / KPO / Outsourcing

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Flexible with rotational shifts.
• Skill in providing an exceptional customer experience.
• Skill in verbal and written communication to analyze, interpret and address customer needs.
• Ability to work in a time critical environment.
• Ability to navigate a computerized data entry system or other relevant systems
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Ability and willingness to provide pre-sales support. Ability to promote and sell products or services.
• Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
• Fluency in both written and speaking in the language.

Keywords

Customer Service Representative - French Speaker

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Concentrix

About this Company
As a diverse, global organization, we provide customer engagement services for some of the world s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect.. .
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Industry:
Outsourcing/Offshoring
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