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Customer Service Representative (Qatari National)

Malomatia

Posted on April 19, 2019

2 - 3 years Qatar - Qatar

Any Graduation. Qatari

Opening 01

Job Description

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Job Objective
To respond to customer quires and requests through phone, email, web chat etc.and update necessary systems and details about the interaction and caller details
Job Roles and Responsibilities
• Answering telephone calls in a timely manner and providing helpful accurate information to callers.
• Demonstrate high level of empathy during interactions with the caller.
• Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
• Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.
• Keeping database up to date
• Ensure adherence to company policies, procedures and practices.
• Providing good customer service to callers by always demonstrating showing positive behavior.
• Attend training courses relevant to the role and implement the training as appropriate.
• Establishing and maintaining effective working relationships
• Communicating effectively verbally and in writing in both Arabic and English.
• Work as a team with other colleagues to carry out work smoothly.
• To understand the need for and maintain strict confidentiality at all times
Key Interactions
• Customers
• Team Leaders
• Support Team
• HR
• IT Team
Skill & Experience
• Knowledge of Medical Terminology, Procedures and Diagnosis will be an added advantage
• Excellent written and verbal communication.
• Solution focused and High problem solving skills
• Excellent time management and self-organizing
• Good typing speed
• Experience with usage of MS Windows and MS office and related tools
Educational Qualification
• High School and Above
Behavioral Skill
• Highly Empathetic
• Ability to work under pressure
• Flexible hours
• Patient, Motivated self-starter
• Excellent communication with the team
• Presentation and negotiation talent
• Displays positive professional outlook and behavior


IT - Software Services

Helpdesk / Customer Service / Telecalling

Keywords

MS Office Windows Usage Customer Service Representative Time management Typing speed Database Training Focus Web technologies

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Malomatia


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