Customer Service Representative (Qatari National) Malomatia Posted on April 19, 2019 2 - 3 years Qatar - Qatar Any Graduation. Qatari Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job ObjectiveTo respond to customer quires and requests through phone, email, web chat etc.and update necessary systems and details about the interaction and caller detailsJob Roles and Responsibilities• Answering telephone calls in a timely manner and providing helpful accurate information to callers.• Demonstrate high level of empathy during interactions with the caller.• Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.• Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.• Keeping database up to date• Ensure adherence to company policies, procedures and practices.• Providing good customer service to callers by always demonstrating showing positive behavior.• Attend training courses relevant to the role and implement the training as appropriate.• Establishing and maintaining effective working relationships• Communicating effectively verbally and in writing in both Arabic and English.• Work as a team with other colleagues to carry out work smoothly.• To understand the need for and maintain strict confidentiality at all timesKey Interactions• Customers• Team Leaders• Support Team• HR• IT TeamSkill & Experience• Knowledge of Medical Terminology, Procedures and Diagnosis will be an added advantage• Excellent written and verbal communication.• Solution focused and High problem solving skills• Excellent time management and self-organizing• Good typing speed• Experience with usage of MS Windows and MS office and related toolsEducational Qualification• High School and AboveBehavioral Skill• Highly Empathetic• Ability to work under pressure• Flexible hours• Patient, Motivated self-starter• Excellent communication with the team• Presentation and negotiation talent• Displays positive professional outlook and behavior Company Industry IT - Software Services Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords MS Office Windows Usage Customer Service Representative Time management Typing speed Database Training Focus Web technologies REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Service Representative Jobs also searched Customer Service Representative Jobs Customer Care Executive Jobs Customer Service Executive Jobs Customer Service Jobs Policies Jobs English Jobs Training Jobs Malomatia View Contact Details Contact Name/ Designation: - Website https://ldd.tbe.taleo.net/ldd03/ats/careers/requisition.jsp?org=MALO&cws=1&rid=1394 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?