Home Jobs in Egypt Jobs in Giza Customer Service Representative Jobs in Giza Customer Service Representative

Customer Service Representative - Italian Speakers


Posted on January 13, 2020

0 - 1 years Giza - Egypt

Any Nationality

Opening 01

Job Description

Email sent successfully.

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
• Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
• Typically would not have sales goals/quotas.
• Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
• Work requires some judgment but is performed primarily according to standard procedures with close supervision
• Provide responsive and competent customer support within a call center environment.
• Ensure that all customer issues are resolved at the first instance.
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
• Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
• Deliver and exceed customer-specified service levels for handle time.
• Learn, understand, retain and regularly update and demonstrate product/process knowledge.
• Track, document and retrieve information in call tracking database
job requirements
0 to 1 years
Not Specified at least

Call Center / BPO / KPO / Outsourcing

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Flexible with rotational shifts.
• Skill in providing an exceptional customer experience.
• Skill in verbal and written communication to analyze, interpret and address customer needs.
• Ability to work in a time-critical environment.
• Ability to navigate a computerized data entry system or other relevant systems
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Ability and willingness to provide pre-sales support.
• Ability to promote and sell products or services.
• Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
• Fluency in both written and speaking in the language.


Customer Service Representative - Italian Speakers


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com


About this Company
As a diverse, global organization, we provide customer engagement services for some of the world s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect.. .
See all Careers and Jobs at Concentrix
View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private