Customer Service Representative
ADIB - Abu Dhabi Islamic Bank
Employer Active
Posted 3 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role Purpose:
To welcome and greet incoming customers and guide the customers to the service points to deliver quality service while projecting ADIB's professional image in all interpersonal dealings.
Reports direct to: Branch Manager
Key accountabilities of the role:
Greater:
Welcome & greet the walk-in customers and inquire and understand his/her needs.
Customer guidance & managing floor.
Direct clients to alternative channels (Digital Channels).
Ensure clients have all needed docs before wasting time waiting and taking queue.
Handle the customers in a pleasant manner and escort them to the staff concerned.
Problems evaluation.
Customer anger management.
Branch assistance and support:
Ambassador to handle the QMS Tokens
Provide assistance to Help Desk counters.
Manage the Queue at teller counters and waiting time at customer service areas
ADIB Branches Look and Feel:
Ensure the branch follows the guideline book of look and feel.
Perform Any other responsibilities entrusted by branch management from time to time.
Specialist skills / technical knowledge required for this role:
Broad knowledge of ADIB's Retail Banking financial products & services
Fair knowledge of ADIB's Operational Policies & Procedures
Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
Excellent communication skills - to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
Good Knowledge of UAE banking practices, regulations & risks
Fair knowledge of service standards
Thorough knowledge of all the regulations issued by Central Bank of UAE
Knowledge of Cross Sales
Computer skills
Previous experience required (if any) and qualifications required (if any) :
Minimum one (01) years' experience in Lobby Management, in a banking or service industry environment.
This position is for UAE Nationals only.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
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ADIB - Abu Dhabi Islamic Bank