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Customer Service Representative

First Abu Dhabi Bank

Posted on August 22, 2019

0 - 3 years Abu Dhabi - United Arab Emirates

Secondary School. Any Nationality

Easy Apply

Openings 35

Job Description

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To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues

Key Accountabilities

• Provide excellent customer service by attending to incoming calls within the quality guidelines
• Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
• Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
• Maintains customer records by updating customer history through service requests/complaints and Notes
• Maintain confidentiality of the bank’s customers and data
• Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
• Attend to special tasks assigned by team leader and Managers
• Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
• Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre

Qualifications & Experience


• Minimum Qualifications:
• High School / Diploma in any discipline
• Minimum Experience:
• 1 – 2 years’ experience in customer services / Contact Centre.
• Knowledge, Skills, and Attributes:
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking.
• Excellent communication skill in English &/or Arabic.


Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling

Keywords

Customer Service International Call Center Inbound BPO Call Center Call Center Agent Customer Care Executive Customer Support

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First Abu Dhabi Bank

First Abu Dhabi Bank (FAB), the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, and products and services, to provide a customized experience. Through its strategic offerings, it looks to meet the banking needs of cus tomers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.Sounds like You? We Want To Hear From You! What’s In It for You? When You Grow, together we #Grow Stronger!
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