Customer Service Representative Vodafone eg

Employer Active

Posted 17 hrs ago

Experience

0 - 3 Years

Job Location

Ajman, Dubai, Sharjah - United Arab Emirates (UAE)

Education

Bachelor of Commerce

Nationality

Egyptian

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries with a comprehensive understanding of products and services.
  • Resolve customer issues swiftly by utilizing problem-solving skills and ensuring follow-up for complete satisfaction.
  • Document customer interactions meticulously in the CRM system to maintain accurate records and improve service efficiency.
  • Educate customers on product features and benefits, enhancing their experience and encouraging brand loyalty.

Desired Candidate Profile

  • A minimum of a high school diploma or equivalent; additional certifications in customer service are a plus.
  • 1-3 years of experience in a customer service role, preferably within the retail or technology sectors.
  • Proficiency in English is mandatory; knowledge of additional languages is highly valued.
  • Strong technical skills with experience in CRM software and other relevant tools to streamline customer interactions.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Vodafone eg

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