Customer Service Representative

Global Job

Customer relationship management:

• Welcoming, informing and assisting clients (by phone or email).
• Analyze the needs and propose suitable solutions or services.
• Provide personalized follow-up on client files.
• To guarantee a high level of customer satisfaction.

Administrative monitoring and management:

• Drafting and managing quotes, contracts, orders or files.
• Follow up on complaints and ensure their resolution.
• Update customer information in Odoo CRM tools.
• Respect internal procedures and compliance rules.

Business development

• To retain and develop the existing customer portfolio.
• Identify opportunities for additional or cross-selling.
• Participate in sales campaigns and prospecting activities.
• Contribute to achieving the set objectives.

Reporting

• Report relevant information to the manager.
• Monitor and analyze performance indicators (satisfaction, turnover, complaints).
• Write regular activity reports.

• Comp tences techniques .
• Knowledge of sales techniques and customer relations.
• My mastery of computer tools and CRM software.
• Good analytical and problem-solving skills.
• Basic concepts of administrative management.
• Behavioral skills
• Excellent sense of service and listening skills.
• Fluency in spoken and written French.
• Rigour, organisational skills and autonomy.
• Ability to work in a team