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Customer Service Representative

Imtenan Health Shop

0 - 2 years Cairo - Egypt

Any Nationality

, Posted on June 1, 2018 1 Opening

Job Description

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Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to up-sell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Industry Type : Hotels / Hospitality
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Gender: Male.
• Age: not more than 28 years
• Can work under pressure.
• Customer oriented.
• Excellent communication skills.
• High level of tolerance.
• Ability to work long working hours.
• Flexible and can adapt to change.


Outbound Customer support FMCG Customer Service Representative Information research Sales Database Management

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Imtenan Health Shop

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