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Customer Service Representative

Interact Technology Solutions

Posted on January 15, 2020

1 - 2 years Cairo - Egypt

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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Responding promptly to customer inquiries.
• Identifying and assessing customers needs to achieve satisfaction.
• Providing the customers with accurate, valid and complete updates of their orders.
• Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Being proactive in communicating with customers regarding problems or delays.
• Communicating with the internal departments to get the shipping updates of the orders.
• Following communication procedures, guidelines and policies.
job requirements
1 to 2 years
Not Specified at least
Computer Software Information Technology Services


IT - Software Services

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Bachelor's Degree in Business Administration or any related field English section is preferred.
• Minimum 1 2 proven customer support experience.
• Fluency in English is a must.
• Excellent communication and presentation skills.
• Business writing proficiency.
• Excellent computer skills.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to work under pressure.
• Quality focus.

Keywords

Customer Service Representative

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Interact Technology Solutions


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